BOOKING AND CANCELLATION POLICIES

 

All rates are in Australian dollars and valid from 1 April 2020 to 31 March 2021. All prices are subject to availability, seasonal surcharges and minimum two night stays.

Booking Conditions

These terms and conditions are applicable to all guests booking directly with One Kangaroo Island (Australia) 13778404365, including the properties One KI and Walcowrie.

Bookings, cancellations, amendments and charges

A non-refundable service fee will apply to all bookings when payment is made by credit card (including where a ‘credit’ option is selected when using a debit card). Service charge fee for American Express/Diners is 3.3% and Visa/Mastercard/PayPal is 1.25%.

All bookings require full advance payment, and will not be confirmed until receipt of such payment. Such amounts may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below.

One Kangaroo Island may, at its option, cancel any direct booking not paid in full prior to arrival. Arrival and departure details must be supplied no later than 7 days prior to arrival. One amendment within 30 days of arrival is allowed, utilising prepaid amount. The new booking must be for stay within 12 months of original arrival date, or amount prepaid is forfeited. Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.

Cancellation after the 45th day prior to arrival shall incur a charge equivalent to 50% of the total cost of booking and 100% in peak season. Cancellation, in any event, after the 28th day prior to arrival shall result in the booking being charged in full at the original amount. Refund, if applicable, can take up to 14 working days to be processed. Other alterations to booking details may result in a rate change due to seasonal surcharge.

All outstanding charges are to be paid on check-out.

Travel by date means guests must check-out on the date specified and does not include a stay on the night of the specified date.

The rates/cost does not include transfers, any touring options as selected by guests, or the provision of lunch. Lunch can be supplied at additional cost, subject to prior notice at least 7 days prior to the date of stay.

One Kangaroo Island protects the privacy and confidentiality of personal information.

Complete travel by date means guests must check out on the date specified and does not include a stay on the night of the specified date.

Cancellation Fees Low Season – 1/4/2020 to 30/11/2020 & 1/2/2021 to 31/3/2021

Outside 45 days: no cancellation charges
45-28 days:  50% cancellation charge
27-0 days: 100% cancellation charge

Cancellation Peak Season  – 1/12/2020 to 31/1/2021

Less than 45 days: 100% cancellation charge.

No refund can be given in the event of non-arrival, and any unused services or unused nights due to flight/weather disruption.  We recommend that you protect yourself with appropriate comprehensive travel insurance.

Rates are subject to change without notice

Regulations

Check in time is from 1500 hours. Check out time is 1030 hours. Later check out may result in an additional night being charged.

All indoor areas of One Kangaroo Island are strictly non smoking. Smoking is permitted in outdoor areas of the property, away from covered areas.

Pets may not be brought onto the premises with the exception of guide dogs.

Guests must comply with all rules, regulations and instructions at One Kangaroo Island, including, but not limited to security procedures, health and safety procedures and registration requirements.

One Kangaroo Island reserve the right to apply an additional cleaning fee if the property requires additional cleaning and/or deodorising than usual servicing. Should any items within the property, or the property itself be damaged and/or missing during the stay, the full cost of replacement or repair will be passed on to the booking guest.

Only guests booked and registered are allowed onto the property, unless permission in given in writing by One Kangaroo Island, which permission must be sought in writing prior to arrival.

The property is to be used for the exclusive use of the booking advised guests and is not to be utilised for parties or events.

One Kangaroo Island shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. One Kangaroo Island will not accept liability for loss or damage to any guest items and One Kangaroo Island strongly recommends all guests take out comprehensive travel insurance.

The retreat, One KI does not accept children under the age of 6 years at the time of stay, save for non-ambulant infants under 12 months of age.

A child rate only applies at Walcowrie in respect of hosted accommodation for children aged between 3 and 13 years of age at the time of stay.  Children under three years of age at the time of stay at Walcowrie are free of charge, whether the property is offered as a hosted or rental accommodation.

Where Walcowrie is rented, children 3 and above are at the same rate as the adult rate. 

Guests acknowledge at the time of booking that as at 1 April 2020, access to Walcowrie is by way of stairs.

No arrivals or departures are permitted on Christmas day.